Istilah istilah dalam Tata graha (House Keeping) di Kapal Pesiar

Berikut ini adalah istilah-istilah penting yang digunakan pada departemen Tata Graha di Kapal Pesiar

Aft	The rear of the vessel
Admidship-Midship	O or toward the middles of the vessel between the bow and the stern
Beam	The width of the vessel at her widest part
Below	The lower decks (downstairs)
Boat	A boat is carried on a ship (life boat)
Bow	The forward or front part of the vessel
Bridge	The ship’s command center located forward, topside
Bulkhead	Any of the partition walls used to seperate various areas of the ship, such as rooms, etc.
Debark	An abbreviation of the word disembark
Deck	Floor
Dock	Strictly in a nautical sense, a dock is the water space alongside a pier, warf or quay in which a ship docks while being loaded or unloaded. In general usage, however, the words dock, pier wharf and quay are used synonymously to mean a structure to which a ship ties up when in port
Embark	To go aboard a ship, to begin a journey
Forward (fwd)	The front of the ship
Free Port	A restricted zone at a seaport, where duty-free goods are sold
Galley	Ship’s kitchen

Gangway	Portable walkway used for guests or crew to enter or leave the ship
Gunport	Opening of the ships’ side for gangways or stores loading
Helm	A generic term that refers to the ships steering
Hold	Inferior of a vessel below decks where cargo is stored
Knot	A unit of speed, equivalent to one nautical mile per houre. A nautical mile is 0,6080 feet which is 0,15 of a statute mile
Log	A daily record of ship’s speed and progress
Port Side	To your left, facing forward indicated by a red navigational light
Stabilizer	“a retractable fin” extended from either side of the ship for smoother sailing
Starboard	To your right, facing forward, indicaged by a green navigational light
Stern	The aft (rear) of the vessel

Inspection list	Document that defines the which inspections have to be carried out by whom and when
Waste Management	Refers to garbage seperation system. HK Manager is responible and each crew member accountable for their section
Public Health	USPH regulation according to the Vessel Sanitation Manual. Outbreak prevention includes a weekly schedule of sanitation (telephones, handrails, drains & sink stoppers, toilet brushes, Ice buckets, furnishings in Children’s room)
Linen	Includes bed linen and towelling
Par stock	3,5 times the total of guests (1 par in cabin, 2,5 in locker, linen, trolley and laundry
Towel change	Once per cruise, pre-defined by Management, Clean-dirty exchange
“Out of use” or “fuori uso” towels	Are discarded towels that have been stamped like so and are for the use of cleaning
Ecolab	The company that provides the cleaning chemicals, there is a distribution system installed in the Hotel Stores
Locker	Those are small storage areas assinged to the working stations. Those lockers are kept under strict SMS and Sanitation rules
Ice Pantries	Small areas where ice machines are located. They are kept under strict SMAM and Sanitation rules
Cleaning Material	Is provided in good quantities on a weekly basis, and must not be left around the ship
Machines	Machines are distributed by sections and the serial number identifies the machines. A monthly inventory inventorieses the machines
Trollies	We differentiate between the Cabin Steward Trolley, the Mini Bar Trolley, Laundry Trolley, Linen Valet trollies,
Set up	This term refers to the initial presentation towards our guests
Cabin	This is the room

Life jacket	They are kept in the wardrobe and available one per passenger. The jackets must be always in perfect conditions. Life jackets for children are available
Turn down	Is done in the evening and entails preperations outlined in the manula
Excurion towel	This is a towel for the usage of the guest during an excursion on the beach. This is generally placed upon turn down
Laundry Basket	Is usually kept in the laundry and will placed on the foot of the bed during Turn down
Back to Back	Are guests that undertake a second consecutive cruise on the same ship. Usually they are moving to another cabin
Cabin presentation	This is done on embarkation day by the cabin steward in order to explain all the functions of the cabin to the embarking guests
Ving card	This is the card used to access the room. The system is called Ving system and one set includes 4 ving cards
Magnetic cards	This are room access cards with a different system. Usually used on newer ships
Comment forms	Are given to the guests prior to the end of the cruise
Daily Programme	Is the Today and is available at the Front Desk, and is aswell placed in the Cabins upon turn down
Empty Cabins	Are to be kept clean and presentable at all times
Environmental Policy	A sticker is placed in the bathroom, indicating to the guest what they want to do in respect of the towels
Excellence Programme	Cabin and Room service personnel must call the guests by name, checking your self in the mirror before going into guest area, Guest Check Folder
Guest privacy	Is to be respected at all times, no door banging, at sea vacuum cleaning does not start before 09.30 am
Guest complaints	Must be handled immediately.

Ice	Is placed in the ice bucket in the cabin twice a day. Ice buckets with bottle of champagne is also refilled regularily
Laundry	A complete laundry services is provided for the guests. For the Regular service the laundry is collected in the morning and returnd the following day before 6.00 pm. Same day service the laundry is returned by 6.00 pm
Lost and Found	Are articles left behind in the cabins upon check out, or found around the ship. They must be handed to the Guest Service Office
Luggage delivery	Upon embarkation the luggage is delivered to the cabin by assigned Housekeeping cleaners
Luggage packing/Unpacking	This service is provided upon guest request
Luggage Tags	Those are placed in the cabins at the end of the cruise. 3 tags per guest are provided
Sea day	The ship is at sea and does not call on any port
Embarkation – Turn around	The day when all guests check in and out
Mattress Sticker	Stickers indicating the months are placed on the mattress and those are turned every 3 month
Rough sea	When the sea is rough special attention must be given to the guests, Dramamine, apples and crackers are available. Sick bags may have to be placed around the ship
Snack Service	Snack items are placed in the cabins when mini bars are not available and the cruises are longer than 5 days
Toga sheets	Extra sheets are given to guests in order to dress up for Roman night
Honeymooner/Anniversary packages	Those are pre-purchased packages that need to be placed in the cabins upon embarkation
Faxes	Need to be delivered to the cabins upon receival
Invitation cards	Are issued for invitations to cocktails and are distributed by the Housekeeping Personnel

VIP treatments	There are four categories of VIP treatment as per product plan. Canapees are delivered 5 minutes prior to embarkation
Gifts	Gifts and flowers are delivered to the cabins. Wine packages are delivered without the ice bucket
Guest Assistance	There is day time and night time assistance. During the day the Asst. Housekeeping Manager takes care, while during the night the same is helped by the Night stewards and cleaners
Syringes	Must be disposed in special containers
Medicines	Must be kept either in the Mini bar fridge or the Hospital
Food service	Is provided in the Food outlets or through the Room service
Room service	Provides a 24/7 service. Breakfast, sandwiches and drinks. Dinner and lunch upon request
Wheel Chairs	Assistance must be given to those guests in wheel chairs. Prior disembarkation and embarkation is ensured
Handicapped rooms	Those rooms are specially designed for those guests and feature wider doors and a spacier bathroom with a direct help line
Working schedule	Will provided to each crew member
Absences	Longer sick absences than 3 days, will result in working in the Room service until the end of the cruise
Lost luggage	Should the guest not receive their luggage a free laundry service is provided
AVO – Maintenance Order	This is a maintenance order (avoid verbal order) issued by the HK Manager
Replaceables - Consumables	Replaceables are plates, silverware, glasses, etc. Consumables are items that are being consumed (toilet paper, soap, etc.)
Inventories	Are physically carried out before each ending of the month
Spot checks	Are carried out by the Inventory officer

Vessel Inspection Report	Once a week the Housekeeping Manager with the HD and DS carry out a Quality inspection
Training Sessions	Are carried out in order for the personnel to improve professional skills
Product Plan	Is a plan describing the product to be delivered to the guests
Beepers/telephones/cellular	Are assigned to each cabin stewards and some key positions within the cleaners
Keys	Are assigned to the cabin stewards and the issuance is countersigned
Requisition of Material	There is a schedule when items can be taken from the stores
Routine cleaning	A schedule of routine cleaning is established by the Housekeeping manager
Briefing	A daily gathering in order to receive instructions for the day
Meeting	A held regularily between Managers and Asstistant and colleagues
Break of voyage	A guest not wishing to conclude the cruise
Logs	Those need to be compiled neatly. Typically those are found for Sanitation, Temperature control and prevention of all sorts
Luggage clothing	This includes safety shoes, safety belt and luggage vest and is available from the Asst. Hk when assigned to luggage handling
Luggage tag list	Is prepared by Housekeeping Manager and assigns the colour of the luggage tags to sections of the ship